AMPER Live Shopping is a breakthrough technology that combines an interactive shopping experience with professional real-time sales support. It allows your customers to feel as if they are speaking directly with a sales representative — straight from their computer or mobile device, without any additional installations or applications.
Agent Panel – A Complete Real-Time View of the Customer
Sales agents receive an intuitive dashboard where they can see:
- who is currently logged in (company, user),
- which products and promotions the customer has viewed during the current and previous sessions,
- search phrases used and time spent on specific pages,
- in live mode – what the customer is browsing at that exact moment and how they are navigating the store.
This gives the sales representative a deep understanding of customer behavior and enables more precise offer personalization.
Intelligent Sales Support Tools
The agent can subtly influence the customer’s purchasing journey — in a natural and seamless way:
- product and promotion suggestions,
- personalized search results,
- dynamic recommendations tailored to user activity.
The entire system is designed so that the customer feels the platform itself is suggesting the best solutions.
Direct Interaction – Chat, Voice, Video
The agent can invite the user to a conversation via chat, voice call, or video conference. During the session, the sales representative can actively support the customer by:
- adding products to the cart,
- presenting promotions,
- switching views and categories,
- granting discounts and setting special prices.
All sessions are recorded, ensuring full transparency and enabling later analysis.
Live Sales Events
Organize online events where a presenter showcases products live on camera. At the same time, agents can:
- add featured products directly to participants’ carts,
- conduct individual consultations,
- invite customers to private conversations.
The flexible structure allows external representatives or manufacturers to join the event. The browser screen can be divided into two sections — live video on one side and the store with showcased products on the other.
Each event is automatically recorded for replay. The system also supports announcements of upcoming events, helping generate customer interest in advance.
Automatic Shopping Bot – A Discreet Customer Assistant
The same mechanism can operate in automated mode. A sales bot analyzes user behavior and suggests personalized offers. For example:
- the customer adds 10 units of Product A to the cart,
- the system suggests: “Add Product B and receive an additional X discount,”
- with a single click, the cart is extended.
This makes shopping faster, more convenient, and intuitive.
Why Choose AMPER Live Shopping?
AMPER Live Shopping is not just a sales tool — it is a complete ecosystem that:
- increases conversion rates,
- shortens the customer decision-making process,
- builds a unique shopping experience,
- strengthens relationships between your brand and its customers.
It represents the future of e-commerce — available to power your business today.