Implementation Case Study · AMPER B2B, MSF and AI
Invena: B2B Online Store, Sales Rep App and AI Assistant
For a manufacturer and distributor of plumbing, bathroom and kitchen fittings from Koszalin, we rolled out an AMPER B2B online store, the AMPER MSF app for field sales reps and the AMPER AI assistant. Everything runs on data from the TETA ERP system.
Company website: invena.pl · Online store: b2b.invena.pl
1992
In business since
15,000 m²
Logistics centre in Koszalin
B2B · MSF · AI
AMPER modules deployed
TETA
ERP integrated with AMPER
About the company
Over 30 Years in Plumbing and Fittings
For more than 30 years, Invena S.A. from Koszalin has specialised in water, heating and gas installations. It started in 1992 by importing Italian ball valves, and a year later launched its own production of stainless-steel braided hoses. Until 2009 it operated as Gama San S.A.
The company's second pillar is bathroom and kitchen fittings. Invena's products serve the construction and interior furnishing markets and are valued by installers and architects. Since 2016 the company has run its own logistics centre, Invena LOG, with 15,000 m² of warehouse space.
- Water, heating and gas installations
- Bathroom and kitchen fittings
- Radiators and radiator fittings
- Installation systems, fittings and valves
The challenge
A Wide Range, Two Sales Channels, One ERP
Invena sells a very wide range – from valves and fittings to taps, showers and ceramics. Business customers order regularly, and field sales reps serve them on the road.
The company needed an online store and a sales rep app that work on the same data as the TETA ERP and enforce its trading rules – so that orders from both channels reach the ERP without re-entry.
The solution
What We Implemented
AMPER B2B
An online store where business customers order on their own, at their own prices and with delivery addresses from the ERP. It enforces Invena's trading rules – e.g. it shows the transport cost when an order is below the logistics minimum.
Explore AMPER B2B
AMPER MSF
The app for Invena's field sales reps – orders at the customer, each customer's prices and promotions, and the account history at hand.
Explore AMPER MSF
AMPER AI
An AI assistant in the online store and in the sales rep app. It answers questions about orders, invoices and sales, and suggests what else is worth adding to an order.
Explore AMPER AI
TETA ERP integration
Orders from the online store and the app reach TETA together with the delivery address and date. Customers, addresses and documents flow from the ERP to AMPER.
AMPER integrations
The results
One System for the Online Store, Sales Reps and AI
One source of data
The online store, the sales rep app and the AI assistant all use the same data from the TETA ERP.
Orders without re-entry
Orders from both channels go straight to TETA.
Trading rules built in
Customers see the logistics minimum and the transport cost while ordering, before they place the order.
An AI assistant in daily work
Customers and sales reps ask about AMPER data in their own words instead of searching the panel.
Client opinion
“What we value most is that the online store, the sales reps' app and the AI assistant all work on the same data from TETA. Customers and sales reps see the same thing, and orders reach the ERP without re-entry.”
Marek Piontkowski
IT Manager, Invena S.A.
Collaboration
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